GENERAL TERMS AND CONDITIONS (GTC)
1. SCOPE
These General Terms and Conditions (hereinafter called GTC) apply to the rental use of rooms and/or conference and banquet facilities as well as to other connected services and deliveries by the Société Anonyme de l'Hotel Royal, Avenue d'Ouchy 40, 1000 Lausanne (hereinafter called Le Royal Savoy Hotel & Spa) to customers. All offers by the Le Royal Savoy Hotel & Spa are based on the following GTC. It forms an integral part of every contract. If the present GTC contradicts any contractual conditions of a customer, then the present GTC has preference.
2. CONCLUSION OF THE CONTRACT
After making a reservation, the customer will receive a written confirmation of the reservation from Le Royal Savoy Hotel & Spa. The contract between the two parties comes into force only with this written confirmation of reservation from Le Royal Savoy Hotel & Spa to the customer.
3. SERVICES, PAYMENTS & PRICES
Hotel Le Royal Savoy Hotel & Spa undertakes to provide the services ordered by the customer and confirmed in writing by Le Royal Savoy Hotel & Spa. All prices are understood to be in Swiss francs (CHF) and include the statutory value-added tax (VAT).
Hotel Le Royal Savoy Hotel & Spa is entitled to demand an appropriate advance at any time. The amount of the advance and the dates for payment will be agreed in writing in the contract. If the customer does not comply with the demand for an advance in time, Hotel Le Royal Savoy Hotel & Spa is entitled to withdraw from the contract after setting a reasonable period of grace. The customer is liable towards Hotel Le Royal Savoy Hotel & Spa for the damages arising from this.
If Hotel Le Royal Savoy Hotel & Spa does not request an advance then the entire invoice amount is to be paid at the time of departure by the customer by credit card (Mastercard, VISA, American Express, Diners, JCB), debit card (EC/Maestro, Postcard) or in cash. If it is agreed that the payment will be made by invoice, then the entire invoice amount is due 10 days after the date of the invoice. Hotel Le Royal Savoy Hotel & Spa is entitled to charge default interest of 5%. Hotel Le Royal Savoy Hotel & Spa reserves the right exclusively to make price changes.
4. RESPONSABILITÉ
Le client est responsable de tout endommagement, toute perte et autres dommages créés par lui-même, ses collaborateurs, mandataires, participants et tierces personnes. Le Royal Savoy Hotel & Spa, Lausanne décline toute responsabilité en cas de vol et endommagement d'affaires apportées par le client. Le client est responsable de l'assurance des objets d'exposition ainsi que d'autres objets apportés par le client, des participants ou des tierces personnes. Le Royal Savoy Hotel & Spa, Lausanne est toujours en droit de réclamer au client la preuve d'une assurance suffisante. Le client est tenu de respecter l'ordre et le silence. Si des droits civils et publics sont formulés contre le Royal Savoy Hotel & Spa, Lausanne en relation avec l'évènement par des autorités ou des tiers (participants, clients ou collaborateurs et cocontractants du client inclus), le client est tenu de décharger complètement de responsabilité le Royal Savoy Hotel & Spa, et de prendre les frais totaux à sa charge.
Le Royal Savoy Hotel & Spa, Lausanne est responsable seulement en cas de dommage contractuel ou extracontractuel causé intentionnellement ou par négligence grave et dommages directs. Le Royal Savoy Hotel & Spa n'endosse aucune responsabilité en cas de dommage causé par négligence légère ou moyenne ou dommages indirects, comme le gain manqué en particulier.
4. LIABILITY
The customer is liable towards Hotel Le Royal Savoy Hotel & Spa for any damages and losses or other damages caused by him, his colleagues, his representatives or the participants or any other third party. Hotel Le Royal Savoy Hotel & Spa rejects any liability for theft and damage to goods, which were brought by the customer, participants to the event or by a third party. It is the responsibility of the customer to insure exhibits or other objects, which were brought in by the customer, participants to the event or by a third party. Hotel Le Royal Savoy Hotel & Spa can request proof of an adequate insurance from the customer at any time.The customer is obliged to comply with the rules of law and order. He undertakes to fully indemnify Hotel Le Royal Savoy Hotel & Spa from any civil and public claims, which are brought against Hotel Le Royal Savoy Hotel & Spa by authorities or third parties (including participants to the event, guests or colleagues and contractual partners of the customer) on the basis of his event, due to his event or to bear all the corresponding claims.
Hotel Le Royal Savoy Hotel & Spa is liable only for damages that were caused intentionally from gross negligence contractually and non-contractually and only for direct damages. Any other liability, particularly in cases of slight or moderate negligence or for indirect damages, like lost profit in particular, is excluded.
5. WITHDRAWAL BY HOTEL LE ROYAL SAVOY HOTEL & SPA
Hotel Le Royal Savoy Hotel & Spa can withdraw from the contract without compensation to the extent of the part of the contract not yet fulfilled completely or partially, if Hotel Le Royal Savoy Hotel & Spa finds it difficult or impossible to provide the services on account of force majeure or other circumstances beyond the control of Hotel Le Royal Savoy Hotel & Spa. Hotel Le Royal Savoy Hotel & Spa is also entitled to withdrawal without compensation if there is a justified reason to believe that the events can endanger smooth business operations, security or the reputation of Hotel Le Royal Savoy Hotel & Spa in the eyes of the public or the customer violates Item 12 of these General Terms and Conditions. Possible claims for damages by Hotel Le Royal Savoy Hotel & Spa towards the customer are reserved.
HOTEL ROOMS
6. DATES FOR ARRIVAL & DEPARTURE
The hotel rooms will be available on the day of arrival at 3 PM and checkout should follow by 12 noon on the day of departure.
7. BLOCK BOOKINGS/RESERVED ROOMS
The customer has to send Hotel Le Royal Savoy Hotel & Spa a list of participants with the following details 14 days before arrival at the latest: First name and surname of all guests, time of arrival, payment terms for the guests. Hotel Le Royal Savoy Hotel & Spa will release the rooms available from the reserved rooms for other customers after the expiry of the deadline.
8. CONDITIONS FOR CANCELLATION
The following conditions for cancellation apply for cancellation of reservations and for no-shows as well as in the case of early departure. Cancellation of the reservation of individual hotel rooms (up to a total of 9 rooms) has to reach Hotel Le Royal Savoy Hotel & Spa at least 24 hours before the date of arrival (up to 6 PM local time). The room price will be calculated for one night in case of a cancellation within 24 hours before the date of arrival.
Conditions for group cancellations (as of 10 rooms): 30% of the room block (group reservation) can be cancelled up to 90 days before arrival or 20% of the room block (group reservation) can be cancelled up to 60 days before arrival or 10% of the room block (group reservation) can be cancelled up to 30 days before arrival and 5% of the room block (group reservation) can be cancelled up to 15 days before arrival
Any further cancellation over and above listed conditions will be charged at 100% for the entire length of stay.
Services provided in advance by Hotel Le Royal Savoy Hotel & Spa and its partners are to be paid in full for all cancellations.
Hotel Le Royal Savoy Hotel & Spa reserves the right to define distinct cancellation conditions in contracts.
BANQUET AND CONFERENCES
9. USE OF THE ROOMS/APPROVALS
Hotel Le Royal Savoy Hotel & Spa reserves the right to make changes in the room if the facilities correspond to the requirements and interest of the organizer and is justifiable for him. A sublease or further lease of the rooms or areas by the customer requires the prior written approval of Hotel Le Royal Savoy Hotel & Spa. The organizer has to obtain any necessary approvals himself at his own cost, unless otherwise stated in the contract. Copyright fees in connection with music performances are to be registered and settled by the organizer himself.
The Hotel Le Royal Savoy Hotel & Spa reserves the right to stop the sound, music or other sound activities that may interfere inside or outside the hotel from the preset end time (the event, and as approved by the commercial police). Noise pollution should not exceed 85 decibels. The customer undertakes to bear the costs / fines incurred for failure to comply with this clause. In addition, the Hotel Le Royal Savoy Hotel & Spa does not allow any outdoor activities (locations: terraces or north courtyard) from 10 p.m. that may disturb guests (types: ball throwing, speech, etc.) when staying in the hotel and in the immediate vicinity. Requests for interior animations (in all conference rooms) of the fog machine / fog machine type will not be accepted (triggering the fire alarm). If this type of equipment is used without notice, the customer bears the associated intervention costs (fire brigade, police). For the technical installations in the salons, several audiovisual service providers are partners of the Hotel Le Royal Savoy Hotel & Spa. They will be requested primarily from the Hotel Le Royal Savoy Hotel & Spa if a customer requests additional audiovisual services. The Hotel Le Royal Savoy Hotel & Spa reserves the right to charge an "audiovisual compensation package" in accordance with the set price list and for the associated rooms in the case of technical services of a third party company during an event. Compensation for copyright damage in connection with an organized concert is possible.
10. NUMBER OD PARTICIPANTS
The organizer has to inform Hotel Le Royal Savoy Hotel & Spa the definite number of participants (guaranteed number) at least 10 working days before the function. The indicated guaranteed number applies as the basis for the calculation even if the effective number of persons as a consequence is less; the effective costs incurred will be billed in case the effective number of persons is higher. Hotel Le Royal Savoy Hotel & Spa does not guarantee that it can take care of all guests, if the effective number of participants is higher.
11. FIRE SAFETY REGULATIONS / OTHER SAFETY REGULATIONS / PUTTING UP DECORATION MATERIAL
The organizer undertakes to comply with the fire safety regulations of Hotel Le Royal Savoy Hotel & Spa, in particular to keep the escape routes and the compliance of the ban on smoking. Decoration material brought in by the organizer has to comply with the fire safety regulations. The organizer is moreover responsible that additional people are given entry, than the capacity of the corresponding room. The maximum numbers given by Hotel Le Royal Savoy Hotel & Spa are binding. Hotel Le Royal Savoy Hotel & Spa rejects any liability in case of a violation.
Putting up decorations and other objects on walls, doors and ceilings requires the prior approval of Hotel Le Royal Savoy Hotel & Spa. The organizer is liable for any damages arising from this for Hotel Le Royal Savoy Hotel & Spa.
12. PRINTED MATTER / ADVERTISEMENTS IN THE MEDIA
The use of logos/pictures of Hotel Le Royal Savoy Hotel & Spa in any form by the organizer requires the prior written approval of Hotel Le Royal Savoy Hotel & Spa always. Hotel Le Royal Savoy Hotel & Spa is entitled to withdraw from the contract if there is a publication without the corresponding approval. The organizer is liable then towards Hotel Le Royal Savoy Hotel & Spa for damage arising from this.
13. SURCHARGES
As of 0.00 hrs midnight (night surcharge), the Hotel Le Royal Savoy Hotel & Spa charges the following supplements: 1-50 pax (250 CHF until 01 hrs, 600 CHF until 02 hrs, 900 CHF until 03 hrs, 1200 CHF until 04 hrs) 51-100 pax (300 CHF until 01 hrs, 750 CHF until 02 hrs, 1200 CHF until 03 hrs, 1500 CHF until 03 hrs) as of 101 pax (400 CHF until 01 hrs, 1000 CHF until 02 hrs, 1500 CHF until 03 hrs, 2000 CHF until 04 hrs)
Any pronlongation of the event thereafter is subject to availability and authorisation by the Hotel Le Royal Savoy Hotel & Spa. 1-50 pax (250 CHF per hour) 51-100 pax (500 CHF per hour) as of 101 pax (1000 CHF per hour)
The Le Royal Savoy Hotel & Spa reserves the right to charge an "additional material package" (garden furniture, lounge furniture, standing aids, large and small mirrors, etc.) provided by the Hotel Le Royal Savoy Hotel & Spa according to price list and validated by the customer.
14. CATERING
The organizer undertakes to draw all food and drinks from Hotel Le Royal Savoy Hotel & Spa, unless agreed otherwise in writing. Otherwise corkage agreed on in advance will be billed. The LADB law obliges us to limit the sale of alcoholic beverages to people with signs of intoxication. In these circumstances (in the event of excessive alcohol consumption), Hotel Le Royal Savoy Hotel & Spa reserves the right to stop serving alcoholic beverages to individuals or groups of individuals at any time.
15. CANCELLATION OF THE EVENT BX THE ORGANIZER
Cancellation of a reservation of event space must be communicated to the Hotel Le Royal Savoy Hotel & Spa in good time and in writing by the organizer. By signing the contract, the entire event can no longer be canceled free of charge. The organizer must notify Hotel Le Royal Savoy Hotel & Spa of a partial cancellation of a room and / or banquet reservation in good time and in writing under the following conditions: ince signing of the contract, 30% of the estimated amount will be charged or From 30 days, 50% of the estimated amount will be charged or From 15 days, 80% of the estimated amount will be invoiced and 72 hours before 100% of the estimated amount will be charged.
In the event of a cancellation going beyond the above conditions, the remaining percentage of the total estimated amount will be charged. The services provided in advance by Hotel Le Royal Savoy Hotel & Spa must be paid for in any case. Hotel Le Royal Savoy Hotel & Spa reserves the right to set individual cancellation terms in contracts.
Applicable law / Court of Jurisdiction Swiss law is applicable exclusively for the contract. The Tribunal cantonal de Lausanne, Vaud Court of Jurisdiction. Should individual provisions of these General Terms and Conditions be invalid, then the validity of the remaining provisions hereof shall in no way be affected. In such a case, the invalid provision will be replaced by a logical similar but valid provision.
Lausanne, January 2020